Case Study:
I know I need to delegate more

Real Coaching. Real Results.

By Heidi Klotz, Leadership & Career Coach | Fractional HR Leader

Published March 18, 2026

"I know I need to delegate more. But I don't know how to start."

A client came to me after his performance review with one piece of feedback: not delegating enough.

He knew it was true. He just didn't know what to do with it.

When we dug in, three things came up fast. He didn't trust his team to do it his way. He felt guilty handing work off. And doing it himself just felt faster.

So instead of "delegate more" as a goal, we worked with what he actually wanted: stop feeling buried, develop his team, free up space for the work only he could do.

The plan: two team members identified for more responsibility. Three recurring tasks handed off in two weeks. And a personal commitment to wait 48 hours before jumping in to fix something.

Six weeks later? Those meetings where he used to mentally rewrite everyone's work had become his favourite part of the week.

That's goal-centric coaching. Turning vague feedback into a plan you can actually follow.

DM me if this resonates.

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Heidi Klotz is a Leadership & Career Coach and Fractional HR Leader based in Montreal, Canada. With 20+ years of senior HR experience at organizations including AtkinsRéalis, Mattel, and Merck, she helps professionals reach their full potential through goal-centric coaching. Learn more at heidiklotz.com or connect on LinkedIn.