Privacy Policy

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Last updated: May 2026

Your privacy matters. This Privacy Policy explains how personal information is collected, used, and protected when you visit this website or choose to connect with me.

1. Who I Am

This website is operated by Heidi Klotz, offering goal-centric coaching and Fractional CHRO services under Heidi Klotz Coaching & Leadership. If you have questions about this Privacy Policy or how your information is handled, you can reach me at: heidiklotz.coach@gmail.com

2. What Information Is Collected

I collect only the personal information that is reasonably necessary to operate this website and provide services. This may include:

• Your name and email address (for example, if you contact me or book a call)

• Any information you choose to share in a contact form or client intake form

• Basic website usage information (such as pages visited or device type)

I do not collect sensitive personal information unless you voluntarily provide it in the context of a coaching or advisory relationship.

3. How Your Information Is Used

Your information may be used to:

• Respond to inquiries or messages you send

• Schedule and manage coaching or advisory sessions

• Communicate about services you have requested

• Improve the website and visitor experience

Your information is never sold or shared for marketing purposes.

4. Cookies and Analytics

This website may use basic cookies or analytics tools (such as Google Analytics) to understand how visitors use the site. These tools may collect non-identifying information such as pages visited, time spent on the site, and browser or device type.

You can disable cookies in your browser settings at any time.

5. Third-Party Services

Some services used to operate this website or business may process limited personal information. These may include scheduling tools, email or contact form services, and website hosting platforms. These providers are used only to support normal business operations and are expected to follow appropriate privacy and security practices.

6. How Information Is Protected

Reasonable administrative and technical safeguards are in place to protect your personal information from unauthorized access, disclosure, or misuse.

That said, no method of online transmission or storage is completely secure, and absolute security cannot be guaranteed.

7. Your Rights

Under Canadian privacy law (PIPEDA and Quebec Law 25), you have the right to:

• Request access to your personal information

• Ask for corrections to inaccurate information

• Withdraw consent where applicable

• Request that your information be deleted, subject to legal or contractual obligations

To make a request, please contact me at heidiklotz.coach@gmail.com.

8. Retention of Information

Personal information is kept only for as long as it is needed to provide services or meet legal requirements. When information is no longer needed, it is securely deleted or anonymized.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website following any changes constitutes acceptance of the revised policy.

10. Contact

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Heidi Klotz

heidiklotz.coach@gmail.com

Montréal, Québec, Canada