Real Coaching. Real Results. Learning to Delegate

Real Coaching. Real Results.

"I know I need to delegate more. But I don't know how to start."

By Heidi Klotz, Goal-Centric Coach | Fractional CHRO

Published March 18, 2026


A client came to me after his performance review with one piece of feedback: not delegating enough.

He knew it was true. He just didn't know what to do with it.

When we dug in, three things came up fast. He didn't trust his team to do it his way. He felt guilty handing work off. And doing it himself just felt faster.

So instead of "delegate more" as a goal, we worked with what he actually wanted: stop feeling buried, develop his team, free up space for the work only he could do.

The plan: 

Two team members identified for more responsibility. Three recurring tasks handed off in two weeks. And a personal commitment to wait 48 hours before jumping in to fix something.

Six weeks later? Those meetings where he used to mentally rewrite everyone's work had become his favourite part of the week.

That's goal-centric coaching. Turning vague feedback into a plan you can actually follow.

Heidi Klotz is a leadership coach and fractional CHRO based in Montreal, Quebec. She is a Professional Goal-Centric Certified Coach (Concordia University) and holds the CHRP, SHRM-SCP, CCP and GRP designations. Before founding Heidi Klotz Coaching & Leadership, she spent more than 20 years in senior HR roles at Merck, Bristol-Myers Squibb, Mattel, Ardene and AtkinsRéalis, where she was Vice-President of Total Rewards. She coaches online in English and French.